Vivinavi : New Jersey : (United States) New Jersey

Customer's Voice

■ I was able to reduce my bill and get peace of mind
Ms. Harumi Nogami （ 2 years in US, $ 29 plan users ）
Before Hanacell, I used the service of an American phone company. It was difficult for me to change plans, change models, and to consult and troubleshoot with them in English, so I had to give up changing plans ・ and changing models because I got different answers every time I called or went to the store. When we switched to Hanacell, we received specific advice on dealing with other phone companies and changing models, etc., which we had been unable to resolve in the past, and we were able to reduce our costs and gain peace of mind. We are satisfied with the service, and we are also very pleased with the troubles and questions that arose during our use of the service.

■ A plan that fits the needs of students who want to reduce their fees
Sho Kyomasu （ 3 years in US, $ 9. ）
$ I have been using the 9.99 plan for a year now, and I am very satisfied with the reasonable price. The main reason may be that I don't usually use my cell phone much. Although the 9.99 plan does not allow me to use the Internet in principle, there are many places where I can use WiFi on the go, such as campuses, cafes, and libraries, so this is not a big problem for me. I think this plan is very suitable for the needs of students who want to keep their cell phone expenses as low as possible.

■ My phone bill is cheaper than in Japan
A.I. （ 8 months in US, $ Using plan 29 ）
I can use my phone cheaper than when I stayed in Japan. In the U.S., where I feel that many things are more expensive than in Japan, the cost of a smartphone is less than half the price. Also, in using various services in the U.S., it is common for public services to not receive a response or take weeks to respond, so Hanacell's service and speed of reactions are reassuring.

■ Monthly ＄ 80 to at once affordable Keiko Yanagimoto （ 17 years and 3 months in US ）
Monthly basic I feel that ＄ 9.99 per month is very reasonable. I used to pay about $ 80 per month, but I don't use my cell phone that much, so I feel like I'm saving money.

■ Kazutaka Kobayashi （ 9 years in the US, $ 9.99 plan ）
I do not make many calls. $ The 9.99 plan is perfect for me because even though I don't make many calls, I used to pay high rates at other companies for no reason.

■ Yasuki Homma （ 3 years and 9 months in the US, $ 29 plans ）
I tell my friends Everyone I tell is amazed at how cheap the plans are. I am also very satisfied with the quick response of the customer support team and their detailed explanations ・ and answers. They are also very helpful that they can respond in Japanese. I am glad that they contacted me when I overused the plan and worried about me. On this occasion, I found out that it was due to the fact that I had not hung up the phone.

■ Keiko Yanagimoto （ 17 years and 3 months in US ）
Monthly basic fee ＄ 9.99 seems very cheap. I used to pay about $ 80 per month, but since I don't use my cell phone that much, I feel like I'm getting a good deal.

■ Y.T. （ 3 years in US, $ 29 plans ）
I have been studying in the U.S. for almost 3 years now, and I have been using Hanacell since the beginning of my study abroad. Even at the beginning of my study abroad when I was still worried about my English, I felt comfortable because the service was provided in Japanese. When I have questions or concerns, I can immediately get polite support from them. Also, the fact that there is no cancellation fee and the monthly fee is low is very helpful for international students. Above all, the fact that it is a Japanese company is one of the most reassuring factors for me.

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